Frequently Asked Questions
Everything you need to know about upgrading your home gym experience.
What is the standard shipping time for heavy equipment?
For large items like power racks and treadmills, shipping typically takes 7-10 business days. Standard accessories and apparel are usually delivered within 3-5 business days.
Do you offer professional assembly services?
Yes, we partner with certified technicians to provide white-glove assembly services for an additional fee. You can select this option at checkout for select heavy machinery.
What is your return policy for fitness gear?
We offer a 30-day money-back guarantee on all unused and unopened items. Due to hygiene reasons, yoga mats and sweatbands must be in their original sealed packaging to qualify for a return.
Are your weights and bars covered by a warranty?
All PRIME Fitness strength equipment comes with a 2-year manufacturer warranty against structural defects. Professional-grade barbells include a limited lifetime warranty.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment in real-time.
Do you offer financing for large purchases?
Yes, we provide flexible payment plans through Klarna and Affirm, allowing you to split your purchase into manageable monthly installments.